The responsible rental company/organizer is Tänndalens Fjällanläggning AB.

In connection with the selection of a payment method, the booking becomes binding and the guest accepts Tänndalens Fjällanläggning's terms and conditions. It is the guest's responsibility to check that all information provided at the time of booking is correct, including arrival and departure dates.

From 1/9 2020 we will charge a booking fee of 100 SEK when you book by phone. If you book online via tanndalen.com you will avoid the booking fee and always find the lowest price.

If your booking is paid late, a reminder will be sent from Nets Easy. If payment is not made, reminder fees/collection measures may be taken. If the guest has not confirmed the payment link, it will be considered a cancellation by the guest.

At the time of booking, you can purchase cancellation and rebooking insurance for 395 SEK/cottage/apartment to protect you against unforeseen events, and the following applies:

Cancellation and rebooking insurance is purchased as a separate insurance policy, and is never refunded.

The above rules apply to cancellations in the following cases:

– Death, illness or accident of a serious nature that has affected you, your spouse, partner, family or fellow travelers.

– Call-up to the military or civil defense.

– Serious event beyond your control and which could not have been foreseen at the time of booking

You must be able to prove your disability with a certificate from, for example, a doctor, authority or insurance company. The certificate must be received by us no later than one week after the cancellation date.

When booking packages with pre-selected combinations at a specified price, you cannot cancel an individual product included in the package. The same rules apply to cancellations of individual people in the package as for cancellations of accommodation.

You can cancel verbally or in writing to us.

The following rules apply to cancellations with cancellation protection:

For accommodations cancelled 30 days or more before arrival, a full refund applies. We retain the cancellation protection fee of SEK 395 and an administrative fee of SEK 500. Any booking fee is non-refundable.
- For accommodation cancelled 29–0 days before arrival with a valid reason for cancellation, which you can prove with a certificate, we will retain the cancellation protection fee and an administrative fee of SEK 500. Any booking fee is non-refundable.
- If cancelling on the same day of arrival, the cancellation must be made before 12:00.
- For accommodations cancelled 29–0 days before arrival without a valid reason for cancellation, we retain 100% of the cost.
- No refund will be made if you choose to cancel your stay earlier than planned.

Pre-season - The following rules apply to cancellations with cancellation protection: For accommodation cancelled 7 days or more before arrival, we retain the cancellation protection fee of SEK 395 and an administrative fee of SEK 500. Any booking fee is non-refundable. - For accommodation cancelled 6–0 days before arrival with a valid reason for cancellation, which you can prove with a certificate, we retain the cancellation protection fee and an administrative fee of SEK 500. Any booking fee is non-refundable. - If cancelled on the same day of arrival, the cancellation must be made before 12:00. - For accommodation cancelled 6–0 days before arrival without a valid reason for cancellation, we retain 100% of the cost.

The following rules apply to cancellations without cancellation protection:

- For accommodations cancelled 60 days or more before arrival, we retain 25% of the cost. Any booking fee is non-refundable.
- For accommodations cancelled 59–0 days before arrival, we retain 100% of the cost.
- No refund will be made if you choose to cancel your stay earlier than planned.

Ski school : must be paid before the first lesson begins. Ski school can be cancelled up to the day before for a handling fee of 195 SEK. If you have participated in the first lesson of a group ski school and want to cancel the other lessons, you will pay for the lesson you have participated in. In case of illness on the first day, we charge a handling fee of 195 SEK to cancel all days.

Private lessons/personal trainers and guided tours can be cancelled up to the day before the lesson starts for a handling fee of SEK 195. If cancellation is made later than 24 hours before the lesson starts, we will refund 50% of the lesson cost.

Other products such as ski passes, ski rental, canoe rental, activities (winter/summer) , bed linen, cot/chair and can be cancelled up to the day before arrival and refunded in full.

When you have purchased our cancellation protection, you have the right to rebook accommodation up to 30 days before arrival.
Rebooking can be made subject to availability and at the current price list for a handling fee of 500 SEK.

If we do not provide the rental property in the promised condition or at the right time, and are unable to offer you another equivalent alternative, you have the right to terminate the agreement and receive compensation with a deduction for what you have already used. Instead of terminating the agreement, you can request that the rent be reduced.

If you have any complaints, you should report them to us as soon as possible, no later than 11:00 a.m. the day after arrival. Any faults that occur during your stay should be reported immediately, so that we have a chance to rectify them.

You have the right to put someone else in your place and we must accept that person unless we have special reasons to refuse. In that case, you must notify us before the arrival date and we will then charge a rebooking fee of 500 SEK.

To book/enter into an agreement with us regarding accommodation, the guest must be 18 years old. Everyone in the party must be 18 years old to stay in the accommodation. The age limit does NOT apply to children accompanied by a guardian.

You must take good care of the rental property and follow the rules, instructions and regulations that apply. Between 11:00 p.m. and 7:00 a.m., you must be considerate and quiet towards other guests.

You are responsible for any damage that may occur to the rental property and its furnishings due to your or someone in your party being negligent. In the event of damage, we have the right to charge you a fee corresponding to the damage, but at least 3,000 SEK. You are obliged to comply with the regulations regarding the smoking and pet ban for your rental property as stated in your confirmation. Violation of the regulations regarding the smoking and pet ban will result in a clean-up cost of 3,000 SEK.

You may not use the rental property for anything other than what was agreed upon when booking (usually leisure purposes) and you may not let more people stay overnight in the rental property than you stated when booking.

Departure cleaning is included in all accommodations.
You are responsible for washing dishes, emptying the fridge and freezer, throwing away garbage and empty glasses, etc.

You must return all keys to the rental property upon departure. If you forget or lose the key or tag to the accommodation, you will be charged 1500:-

You may only charge electric vehicles at designated charging points, due to the risk of fire. We have the right to disconnect your charging cable if it is used to charge electric vehicles at a location other than a designated charging point.

The agreement will terminate with immediate effect if:

– you or someone in your party behaves in a disruptive manner at the facility

– you or someone in your party commits damage to the rental property/facility.

– the accommodation is used for purposes other than those intended.

If the agreement is terminated due to the above-mentioned case, you and your party must immediately move out of the facility and you are not entitled to any refund of the rental amount.

Please contact us directly with any complaints. Please note that your chances of getting a remedy may be reduced if you delay in complaining. If you have a claim for compensation, this must be submitted in writing. If we cannot reach an agreement, you can contact the Swedish National Board of Complaints. It consists of an impartial chairman and representatives of tour operators and consumers.

When booking accommodation packages with pre-selected combinations and a specified price (package offer), the guest cannot cancel individual products in the package. The same rules apply to cancellations of individual people in the package as for cancellations of accommodation.

The parties have the right to withdraw from the agreement if the rental object cannot be provided due to acts of war, natural disasters, labor disputes, prolonged interruptions in water and energy supply, fire or other major events that neither you nor we could have foreseen or influenced. In such a case, we are obliged to refund what you have paid as soon as possible, with a deduction for the benefit you have had from the rental object.

The General Data Protection Regulation, or GDPR, is the name of the regulation that will come into force for all EU member states on May 25, 2018. In Sweden, this regulation is called the Data Protection Act. The purpose of the regulation is to protect individuals in the processing and storage of their personal data.

We process your personal data because it is necessary to manage your agreement with us regarding, for example: accommodation, events or other services. We never sell your personal data to any other party. Read more here!

Due to events beyond our control as a landlord, we have the right to relocate a tenant to an equivalent rental property. Where possible, we shall notify the guest/client of such changes prior to occupancy and in any case as soon as possible. Such changes do not entitle the guest to fully or partially waive the agreed fees.

The accommodation price does not include bed linen, towels, cot/high chair unless otherwise stated on the confirmation. At Ski Lodge dishwasher tablets and toilet paper are included. In other accommodation it is NOT included. Remember to bring it.

We reserve the right to changes in laws, price changes and printing errors that are beyond our control.

Updated 2023-11-01